FAQ
Most asked questions about FixAdSpend.ai. Can't find an answer? Email admin@fixadspend.ai — we answer ourselves.
What scopes do you request when I connect Google Ads / Meta Ads?+
The smallest the platform allows for read access:
adwords on Google, ads_read on Meta. Write scopes are not requested by default. If you opt into auto-apply for a specific agent, we ask for the corresponding write scope at that moment, with an explicit re-consent flow.What data do you actually store?+
Campaign-level metrics (spend, impressions, clicks, conversions, revenue) at daily granularity for the last 90 days, plus encrypted OAuth refresh tokens so the nightly sync can run. We do not store ad creative files, search-term reports beyond the latest 30 days, or any personally identifiable information about your customers. See /privacy.
Will FixAdSpend ever pause or change my campaigns without asking?+
No. Every recommendation has an explicit Apply button. Auto-apply is opt-in per agent, never default. Even with auto-apply on, the change still lands in your decision log with a one-click revert.
Can I try it without paying?+
Yes. The free tier runs the heuristic analyzer (no Claude calls) on one ad account and gives you the top issues. No card needed. Paid tiers ($19, $49, $99, $299, $999) unlock Claude-powered agents, more accounts, custom branding, team seats.
What's your refund policy?+
14-day no-questions-asked refund on the first month of any paid plan. After that, prorated refunds within 7 days of charge if you cancel due to a bug we couldn't fix. Full text: /refund-policy.
How do I cancel?+
From your billing page click Manage subscription; that takes you to Stripe's customer portal where you can cancel at the end of the current period. No phone call, no email required.
Can I delete my account and all my data?+
Yes — Data & privacy settings has both Export my data (GDPR Art. 15 JSON dump) and Delete my account (GDPR Art. 17 erasure with a 14-day soft-delete buffer for accidental clicks, then hard delete by the nightly cron).
Do you train AI models on my data?+
No. We use Anthropic's Claude API in zero-data-retention mode. Your campaign metrics are sent to Claude only at request time for the specific recommendation; Anthropic does not retain them for training. We don't train our own models on customer data either.
How often does the audit run?+
Once per day on the nightly cron, plus on-demand when you click Run all eligible agents from the dashboard. Continuous-trigger agents (anomaly sentinel) run hourly. See /how-it-works for the full schedule.
What if Claude makes a wrong recommendation?+
Every recommendation shows a confidence score (0-1). Anything below 0.5 is flagged as low-confidence in the UI. We also log every Claude call to your decision log with the input + output, so you can audit any rec. If something is clearly wrong, please email admin@fixadspend.ai and we'll tune the prompt or prefilter.
Where are you hosted? Where's my data?+
Hosted on Vercel (functions: us-east-1; CDN: global). Database is Neon Postgres (us-east-2). OAuth refresh tokens are encrypted at rest with AES-256-GCM via
TOKEN_ENCRYPTION_KEY. We are a Wyoming-registered LLC.Can I see what you've shipped recently?+
Yes — /changelog is pulled live from our deploy log. The /status page shows whether the latest deploy went green and how many open bug tickets exist.
More: how it works · blog · tier comparison